Please read completely. Items returned may not be accepted if all requirements are not met.

All orders placed will be processed and shipped within 2-3 business days, unless otherwise noted.

Returns:
ScanTool.net, LLC offers an unconditional 30-day money-back guarantee. If you are not completely satisfied with our products, you may return them within 30 days of the ship date for a full refund (minus shipping & handling charges).

NOTE: If you decide to return a product, please contact us to get a Return Authorization before shipping the product back to us. Products returned without an accompanying Return Authorization may not be accepted.

NOTE: If the product fails after the initial 30 days, please contact us to get a Return Authorization before shipping the product back to us. Products returned without an accompanying Return Authorization may not be accepted.

International customers:
Please remember that we are not responsible for lost or stolen packages. Packages sometimes do get lost in the mail, and we have no way to track your order down, unless it was shipped via Global Express Mail.

Sometimes "lost" packages are held by Customs. If you haven't received your package within ten business days, please contact us, and we will send you the Customs Label number, which you can use to inquire about your package at your local Customs office.